While GSMK has designed its products for longevity and trouble-free operation, all portable electronics can and will eventually experience defects. If your GSMK CryptoPhones require service, Multisys and GSMK are there for you to assist you and repair or replace the products in the fastest way possible.
Should you experience a hardware problem with a GSMK CryptoPhone product, then please send us an e-mail and list:
• your CryptoPhone model
• invoice and/or serial number, and
• the exact nature of your problem.
Please note that a detailed, meaningful description of the defect(s) is important to allow us to process your request. We will then provide you with a Return Merchandise Authorization (RMA) Number under which you can send the defective device(s) back to us for service. You will usually receive your RMA number within 48 hours after we get your e-mail.
Alternatively, you can also download the Return Merchandise Authorization (RMA) Request Form and send it to either firstname.lastname@example.org as a scanned copy or by postal mail to Multisys AS or directly to GSMK in Berlin, Germany.